We invest a great deal of love and care in the making of each piece. As a company policy we do not return or provide refunds on any product sold. Once the pieces are sold, they can be exchanged for replacement or a credit note. If for some reason, you are unsure of the size or we’ve missed a spot and you’d like to exchange them, you can write to us at azurebymanvi@gmail.com within 7 days of receiving your order and we will contact you within 1-2 business days and will guide you through the process of exchanging pieces. We may request for further information/photographs to assess your return request. Please assist us.

 

Exchange DISCLAIMER: 

1. If a piece is exchanged once, it cannot be exchanged the second time.
2. Please note that not all products are eligible for exchange. All made to order products are non returnable and non exchangeable. In order to maintain fairness to our artisans and craftsmen, as well as keep our prices fair, many items are "Final Sale." Please make it a point to understand which products are eligible for returns before purchasing.
3. All products bought on sale are not acceptable for exchange. 
4. For international exchanges the rules are different. For all international exchanges the cost of shipping and customs clearance for you to send back your order and the cost to receive your exchange order will have to be borne by you. If there is a damaged product then we take care of the shipping costs only once we have confirmed such a situation in an email to you. 

 

Returns Due to Damaged Products

In the unlikely event that your merchandise arrives damaged/ defective, we will assist in the replacement of the same. Please send us an email detailing out the damage/ defect in the product - along with a photo, at azurebymanvi@gmail.com, within 24 hours of receiving your order. All returns will be subject to our verification. Once your return request is received and verified - we will notify you of the approval or rejection of your refund. Upon authorization of return, we will gladly offer you an exchange/ store credit or refund on a case-by-case basis.